At Form Supply Co., we strive to deliver your order as quickly and efficiently as possible. Please read below for information on our shipping and delivery process.
1. Where We Ship
- We ship Australia-wide.
- At this time, we do not offer international shipping.
2. Shipping Methods & Costs
- Flat rate shipping: $8 on all orders under $100 (Australia-wide).
- Free shipping: Orders over $100 are shipped free (Australia-wide).
- We generally ship using Sendle and Australia Post, but may occasionally use other reputable carriers (such as FedEx, TNT, or Couriers Please) at our discretion, depending on what is most efficient for your order.
3. Order Processing Times
- Orders are processed Monday to Friday, excluding public holidays.
- We aim to dispatch all in-stock orders within 1–2 business days.
- During busy periods (sales, holidays), processing times may be slightly longer.
4. Delivery Timeframes
- Standard Shipping: Estimated 2–8 business days, depending on your location.
- Delivery times are estimates only. Remote or regional locations may take longer.
- Once your order has shipped, you will receive a tracking link via email.
5. Order Tracking
- You’ll receive a shipping confirmation email with tracking details once your order leaves our warehouse.
- Please allow up to 24 hours for tracking information to update.
6. Delivery Issues
- If your order is delayed, lost, or arrives damaged, please contact us at info@formsupplyco.com and we will investigate promptly.
- Please check your address carefully at checkout—Form Supply Co. is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
7. Authority to Leave (ATL)
- Some deliveries may be left at your address if you are not home (“authority to leave”) unless you specify otherwise at checkout.
- If you prefer signature on delivery, please note this at checkout (if available).
8. Unclaimed/Returned Orders
- Orders returned to us due to incorrect address or failure to collect may incur a re-delivery fee.
- We will contact you to arrange re-delivery or a refund (excluding original shipping costs).
9. Questions
For any questions or special delivery requests, please contact us at info@formsupplyco.com.
This Shipping & Delivery Policy forms part of our Terms & Conditions. We may update this policy from time to time; any changes will be posted on this page.