Form Supply Co. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What Personal Information We Collect
We may collect information such as:
- Your name, address, and contact details (including email and phone)
- Order and transaction details
- Payment information (handled securely by our payment providers)
- Browsing data (e.g. cookies, IP address, browser type)
- Any information you provide via contact forms or customer service
2. How We Collect Your Information
We collect information when you:
- Make a purchase or create an account on our website
- Contact us by email, phone, or via our website
- Interact with our website (including via cookies and analytics tools)
Additional Information for Online Store Users
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details, and optional account information like username and password. We’ll use this information for purposes such as:
- Sending you information about your account and order
- Responding to your requests, including refunds and complaints
- Processing payments and preventing fraud
- Setting up your account for our store
- Complying with any legal obligations, such as calculating taxes
- Improving our store offerings
- Sending you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email, and phone number to help populate checkout forms for future orders.
We generally store information about you for as long as needed for the purposes for which we collect and use it, and as required by law. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds, and support you.
3. Why We Collect Your Information
We collect, hold, and use your information to:
- Process and fulfil your orders
- Provide customer service and communicate with you
- Improve our website and services
- Comply with legal obligations
4. How We Store and Protect Your Information
We take reasonable steps to ensure your personal information is protected from misuse, loss, and unauthorised access. Data is stored securely on our servers and with trusted third-party providers.
5. Disclosure of Personal Information
We may disclose your information to:
- Payment processors and shipping companies (to fulfil your order)
- Service providers who assist us in operating our website
- Where required by law
We do not sell or rent your personal information.
What we share with others
We share information with third parties who help us provide our orders and store services to you. For example:
Payments
We accept payments through PayPal and WooPayments (powered by Stripe). When processing payments, some of your data will be passed to these providers, including information required to process or support the payment, such as the purchase total and billing information.
- For PayPal, Please see the PayPal Privacy Policy.
- For Stripe / WooPayments, please see the Stripe Privacy Policy.
6. Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. You can disable cookies via your browser settings, but this may affect website functionality.
7. Access & Correction
You may request access to, or correction of, your personal information at any time by contacting us at info@formsupplyco.com.
8. Overseas Disclosure
Some personal information may be stored or processed by third-party providers overseas (e.g. website hosting, payment gateways). We take reasonable steps to ensure such providers comply with Australian privacy laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us:
For any privacy-related questions or requests, please contact us at info@formsupplyco.com.